Shopping at DOUIE
For each item you wish to purchase, select a size and click the "Add to Cart" button. Once you have finished shopping, you can review your items in your shopping cart by clicking "Shopping Cart" in the top right corner. If you have changed your mind about an item, you can remove it from your shopping cart by clicking "Delete item". Click "Continue purchase" to complete your order.
How do I know what is in stock?
All items are in stock unless "coming soon" or "sold out" is displayed. Please note that even if an item is in your shopping bag, it can still be purchased by another customer until you have completed your order.
How do I find my size?
DOUIE.de uses an international sizing guide to convert other countries' sizes into our own.
Frequently Asked Questions about Payment
Which payment methods does DOUIE.de accept?
We accept Apple Pay, Klarna, SOFORT, Paypal, credit card, and bank transfer.
Do I have to pay customs duties and taxes?
For items shipped within the European Union, no additional taxes or customs duties will be charged. Item prices and shipping costs include statutory VAT.
FAQs on Delivery
Which countries does DOUIE.de deliver to?
We deliver free of charge within Germany, and EUR 18.00 within Europe. Shipping costs to Switzerland are EUR 25.00.
Delivery is exclusively via DHL.
We also deliver via DHL Express (24h) on weekdays within Germany.
The extra cost is EUR 18.90.
For delivery outside Europe, we charge a flat rate of EUR 45 per order.
We can deliver your order to any private or business address worldwide.
Can I change my delivery address?
We cannot redirect orders to a different address after they have been shipped. Therefore, please ensure that you provide a suitable delivery address for the specified delivery times.
Can an order be delivered to multiple addresses?
You can only deliver to one address per order. If your order contains gifts or items that need to be delivered to multiple locations, you will need to place separate orders for each address.
FAQs on Orders
How do I know if you have received my order?
Once you have placed your order, we will send you an email confirming receipt. In the rare event that one of the items you ordered is not available, our customer service team will contact you and refund the difference.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with a tracking number and a link to the courier. To track your order, visit the link and enter the tracking number. This service allows you to track your order at any time.
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. For further questions, please contact our customer service team by clicking here.
Do I have to sign for my order?
We require a signature upon receipt of delivery. Once this occurs, responsibility for your purchased items passes to you. If you are not the recipient of your purchase (e.g., a gift order), the person who signs for the package confirms receipt and is responsible for the package.
FAQs on Exchange and Returns
How can I request a return?
You can find the Withdrawal button online. Please provide your email address and order number. The return address is DOUIE, Agnesstraße 1, 22301 Hamburg.
How can I return the items?
Items must be returned within 14 days.
When will you ship my newly exchanged items?
Once we have received your return, it will take 1 business day to deliver your new items. In the unlikely event that the new items are not available, you will be notified by email and automatically refunded.
When will I be refunded?
Refunds will be processed within 1-2 business days of receiving your returned items.
Will the full amount of my order be refunded?
We will refund the total value of the returned items. Please note that shipping costs incurred are not refundable.
FAQs on Data Protection
Will my personal data be kept private?
We only share information with third parties that they absolutely need to perform their tasks. They may only use your data to fulfill the purchase contract between you and us and do not have the right to use it for other purposes unless you have given your express consent. To process your order and deliver your purchases, we may share relevant personal data with the couriers, warehousing facilities, banks, and credit card service providers we use, as well as with the brand owner of DOUIE. In addition to your name, address, and email address, our courier, for example, receives your phone number in case they need to update you on the delivery date or time of your order. In the case of fraud prevention checks, we may forward your data not only to banks and credit card service providers but also to the official authorities. At all times, when we disclose your information for the purpose of fraud prevention, it remains secure. We will not store personal data longer than is reasonably necessary for the purposes set out in this privacy policy. We only process your credit card information but do not store it. We will never sell your data to third parties for marketing purposes.
What about cookies on my computer?
To enhance your experience when shopping on the website, we use cookies. A cookie is a piece of information that our website places on your computer's hard drive to track your movements while you are on the site. It also recognizes your IP address when you revisit our website. Cookies are stored so that we can continuously improve our website and provide you with a convenient online shopping experience. They are primarily used for marketing purposes, but they are also used to tell us which country you are from so that we can ensure prices are displayed in the correct currency and pages are in the correct language. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note, however, that you may not be able to shop on our website if you disable the use of cookies on your computer.