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handmade cashmere luxury

Right of withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

If you wish to return your items for any reason, the cancellation period is fourteen days from the day on which you or a third party other than the carrier nominated by you took possession of the goods.

To exercise your right of withdrawal, please send us an email

DOUIE Hamburg
Agnesstrasse 1, 22301 Hamburg

Email address:

by means of a clear statement (e.g. a letter by post or email) about your decision to withdraw from this contract.

Once we receive your return and the items are in resalable condition, we will send you a refund for the items. Return shipping is at your expense . Please feel free to contact us if you have any questions.

If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke this contract, we must repay you all payments immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

End of revocation


Cancellation form

DOUIE Hamburg
Agnesstrasse 1
22301 Hamburg


I/we (*) hereby revoke the purchase contract concluded by me/us (*).
the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
(*) Delete what is not applicable.