Our link for the notice of cancellation
Please enter your details in the following fields to locate your order. You can then select which products from your order you would like to cancel and submit the notice of cancellation.
https://www.douie.de/apps/widerruf
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
If you wish to return your items for any reason, the cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
To exercise your right of cancellation, please send your goods to
DOUIE Hamburg
Agnesstraße 1
22301 Hamburg
back.
Once we have received your return and the items are in a resalable condition, we will send you a refund for the items. Return shipping is at your own expense. Please feel free to contact us if you have any questions (atelier @ douie.de).
If you make use of this option, we will communicate to you an acknowledgement of receipt of such a cancellation without delay (e.g., by e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse all payments to you without delay and no later than fourteen days from the day on which we receive the notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the cancellation policy
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