Privacy and Data Protection Policy
This privacy policy explains
the extent to which we collect and process personal data when you visit our websites or use our mobile applications, as well as in various other areas,
the purposes for which they are used,
and who the recipients of the data are.
Responsible Contact Person
DOUIE, Agnesstraße 1, 22301 Hamburg, Germany, is responsible for the processing of personal data in all areas. You can reach us by email at Atelier at douie.de
Data Processing at DOUIE
Depending on how you contact us and which of our services you use, we process different personal data from various sources.
Personal data refers to all information relating to an identified or identifiable natural person. This includes, for example, name, address, telephone number, email address, ordered goods, payment data, etc., whether collected online or offline.
You can, of course, visit our website or use mobile applications without identifying yourself or logging in.
Our goal is to make your visit to DOUIE as pleasant and personalized as possible. Therefore, we rely on modern technologies such as artificial intelligence to offer you the best possible customer experience. Your data helps us to improve our processes, develop new products and services, and tailor them precisely to your wishes and needs.
Customer Account in the Online Shop and in our Mobile Application
To provide you with the greatest possible convenience when shopping, we offer you the permanent storage of your personal data in a password-protected DOUIE customer account.
Newsletter Dispatch
We offer you a personalized newsletter service within the framework of your customer relationship, but also independently of a registration with DOUIE or product orders.
Your data will be stored on servers within Germany and will not be passed on to third parties.
Cookies & Tracking Technologies
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small files that are stored on your device and store certain settings and data for exchange with our system via your browser.
Technologies such as cookies, the client's local storage, or server-side storage can be used to store data. These technologies enable, for example, the recognition of the user or the assignment of the marketing channel.
Which cookies are set individually and how your personal data is then processed depends significantly on the type and extent of your use of our website.
The following describes in more detail the individual categories of cookies we use.
Analysis & Statistics: We constantly want to improve the user-friendliness of our website, which is why we use cookies that anonymously or pseudonymously measure and evaluate which functions and content of our site are used particularly often and extensively, and to understand which content and products on our site are particularly interesting for users. Your data is queried on the legal basis of Art. 6 para. 1 lit. a GDPR (consent).
Necessary Cookies: Necessary cookies help us to make our website technically accessible and usable for you. Essential basic functionalities such as navigation on the website, correct display in your internet browser, or consent management via the consent layer are enabled. Without these cookies, our website cannot function. Furthermore, the cookies help us to offer you certain services on our website that you would normally expect when visiting a fashion shop and to provide you with a tailored user experience of our website. Your data is queried on the legal basis of Art. 6 para. 1 lit. f GDPR (legitimate interest), as we assume that it is in your interest that our website is usable for you and that you consider certain services as prerequisite on our website.
You have the option to either accept or reject the use of all cookies, as well as to make an individual selection. Exempt from this are the necessary cookies that are required for the display of the website.
You can revoke your consent to data collection and storage at any time with effect for the future. To do this, you can access the privacy settings and reject DOUIE tracking in the respective category. This means that no data from your browser will be collected and processed via DOUIE tracking in the future.
Of course, you can also generally set your internet browser so that it does not accept cookies. You can usually find corresponding information on how to do this via the help function of your internet browser. However, we would like to point out that in this case, the functions of the DOUIE online shop may only be available to a limited extent.
Firebase
Provider / Recipient of Data:
Google LLC 1600 Amphitheatre Parkway Mountain View CA 94043, USA.
Storage and processing takes place on servers in the EU and in the United States of America based on concluded EU standard contractual clauses (SCC). Data is not passed on to third parties outside the Google network.
Further information:
For further details on data processing, please refer to Firebase's privacy policy at
https://firebase.google.com/terms/data-processing-terms
https://firebase.google.com/terms/
https://firebase.google.com/support/privacy/manage-iids
Microsoft (Bing Ads)
Provider / Recipient of Data: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, as an independent controller
Purposes of Processing:
Microsoft Conversion Tracking: Microsoft and we want to recognize that you clicked on an ad, were redirected to our website, and reached a pre-defined target page (Conversion Site) that was linked via the ad.
Furthermore, Microsoft and we want to recognize if you accessed the website via another route and made/executed a purchase or service that was defined as a conversion.
Success measurement and optimization of individual advertising measures
Microsoft Retargeting: Collecting and storing information about your user behavior on our website.
Display of relevant advertising via Bing Ads
The following data is processed:
UET Tag ID, Microsoft Click ID, Microsoft Cookie, Mobile Advertising ID (IDFA/GAID), hashed email address
Browser information, device information
User behavior and contact with advertising materials
Further information:
Due to the marketing tool used, your browser automatically establishes a direct connection with Microsoft's server. We have no influence on the scope and further use of the data beyond the stated purposes that are collected by the use of this tool by Microsoft, and therefore inform you according to our knowledge: By integrating Microsoft, Microsoft receives the information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Microsoft service, Microsoft can associate the visit with your account. Even if you are not registered with Microsoft or have not logged in, it is possible that the provider will learn and store your IP address.
Your data will be stored on servers within the EU or the USA and may be passed on to service providers and their subsidiaries who provide technologies or auxiliary services for the support, operation, and maintenance of certain Microsoft online services. The transmission of your data to servers in the USA takes place on the basis of the Microsoft Advertising Agreement and the Transatlantic Data Privacy Framework.
To object to the collection and storage of your data for the future, please click here
For further details on data processing, please refer to Microsoft Corporation's privacy policy.
Pinterest
Provider / Recipient of Data: Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland as an independent controller
Purposes of Processing:
Display of relevant advertising and offers on Pinterest for users who have already shown interest in our website and our content/offers and are Pinterest members (Retargeting)
If you have reached our website via a Pinterest ad or another route, we and Pinterest want to recognize that you clicked on an ad, were redirected to the website, and reached a pre-defined target page (Conversion Site) that was linked via the ad, and whether you made/executed a purchase or other services defined as a conversion (Conversion Tracking).
The following data is processed:
IP address, order ID, hashed customer ID, hashed email address
Device information, browser information, location information
Usage data, user behavior
Pixel ID, Mobile Advertising ID (IDFA/GAID)
Interaction with advertising materials, interaction with products, interactions with website services, viewed ads and online shop content
Storage period: Storage on servers in the USA until no longer required for processing purposes.
Further information:
Due to the marketing tool used, your browser automatically establishes a direct connection with Pinterest's server. The Conversion API provides a server-to-server connection between our web server and Pinterest's servers. For the transmission of data via the Conversion API, we temporarily store your data on our servers. We have no influence on the scope and further use of the data beyond the stated purposes that are collected by the use of this tool by Pinterest, and therefore inform you according to our knowledge: By integrating Pinterest, Pinterest receives the information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with Pinterest, Pinterest can associate the visit with your account. Even if you are not registered with Pinterest or have not logged in, it is possible that the provider will learn and store your IP address.
Your data will not be passed on to third parties outside the Pinterest network. The transmission of your data to servers in the USA takes place on the basis of the Pinterest Europe Controller-to-Controller Data Sharing Addendum and the Transatlantic Data Privacy Framework.
The data transfer to Pinterest Europe Ltd. takes place within the framework of joint responsibility according to Art. 26 GDPR for the stated processing activities. Each controller is responsible for its part of the processing regarding the requirement of the legal basis, the security of joint processing, and violations of personal data protection in connection with joint processing.
DOUIE assumes the information obligations for the processing of personal data.
Both controllers are independently responsible for ensuring your data subject rights.
You can object to the data collection and storage at any time with effect for the future by going to the privacy settings on our website and unchecking the box for advertising on Pinterest, or by clicking on the following link for the description of your personalization settings on Pinterest or by visiting the AdChoices website for data processing via the Pinterest pixel.
For further details on data processing, please refer to Pinterest's privacy policy.
8.2.7 Meta (formerly Facebook)
Provider / Recipient of Data: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter "Meta")
Purposes of Processing:
Display of relevant advertising and offers on Meta for users who have already shown interest in our website and our content/offers and are Meta members (Retargeting)
If you have reached our website via a Facebook ad or another route, we and Meta want to recognize that you clicked on an ad, were redirected to the website, and reached a pre-defined target page (Conversion Site) that was linked via the ad, and whether you made/executed a purchase or other services defined as a conversion (Conversion Tracking).
If you have agreed to the use of the Meta Pixel, your browser automatically establishes a direct connection with Meta's server via this pixel. The Conversion API provides a server-to-server connection between our web server and Meta's servers. For the transmission of data via the Conversion API, we temporarily store your data on our servers. We have no influence on the scope and further use of the data beyond the stated purposes that are collected by the use of these tools by Meta, and therefore inform you according to our knowledge: By integrating these technologies, Meta receives the information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with Meta, Meta can associate the visit with your account. Even if you are not registered with Meta or have not logged in, it is possible that Meta will learn and store your IP address via the Facebook Pixel.
Your data will not be passed on to third parties outside the Meta network. A transfer to a third country under GDPR may take place within the Meta network. The transmission of your data to servers in the USA takes place on the basis of the Meta Page Controller Addendum, the Meta Data Processing Terms, the Meta EU Data Transfer Addendum, the Meta Controller Addendum, and concluded EU standard contractual clauses between Meta Platforms Ireland Ltd. and Meta Platforms LLC, USA, as well as the Transatlantic Data Privacy Framework.
The data transfer to Meta Platforms Ireland Ltd. takes place within the framework of joint responsibility according to Art. 26 GDPR for the stated processing activities. Each controller is responsible for its part of the processing regarding the requirement of the legal basis, the security of joint processing, and violations of personal data protection in connection with joint processing.
DOUIE assumes the information obligations for the processing of personal data.
Both controllers are independently responsible for ensuring your data subject rights.
For further details on data processing, please refer to Meta's privacy policy.
Data Provider Required Cookies
Google Tag Manager
Our website uses Google Tag Manager. Google Tag Manager is a solution from Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, which allows us to manage our website tags via an interface. Google Tag Manager is a cookie-less domain that does not collect any personal data. Google Tag Manager triggers other tags (cookies and pixels), which in turn may collect data. We explicitly point this out here. Google Tag Manager does not access this data. If a user has performed a deactivation at the domain or cookie level, this remains in effect for all tracking tags implemented with Google Tag Manager.
Through technical protocols such as HTTPS, personal data such as your IP address, device information, and browser information are also sent to Google Tag Manager by your browser when you access our website. However, Google Tag Manager does not collect or process this data.
8.4.2 OneTrust
Provider / Recipient of the data: OneTrust LLC., 82 St. John Street, Farringdon, London EC1M 4JN, UK as an external data processor
Purposes of processing:
Informing website users about certain tags and web technologies on our website
Obtaining, managing and documenting user consent
Controlling the unrestricted and reliable functionality of the service
Integration of YouTube videos
This website integrates content from YouTube. YouTube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The legal basis is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in providing you with video content about our company.
For YouTube videos embedded on our site, enhanced privacy settings are enabled. This means that no information from website visitors is collected and stored by YouTube unless they play the video.
Please note that when you start playback, your personal data (e.g., IP address) may also be accessible in non-EU/non-EEA countries ("third countries") where a lower level of data protection prevails than in Germany.
Furthermore, after starting a video, YouTube may use cookies or other technologies to analyze user behavior. Starting a YouTube video can trigger further data processing operations over which we have no influence.
If we have obtained your consent to play YouTube videos on our site, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and the respective national implementation of the so-called "ePrivacy Directive" 2002/58/EC, which was amended by the so-called "Cookie Directive" Directive 2009/136/EC, insofar as the consent includes the storage of cookies or access to information on the user's terminal device in this sense. Consent can be revoked at any time.
To prevent the setting of tracking cookies even when playing the video, you can prevent the storage of cookies by adjusting the settings of your browser software – as described above; however, we point out that in this case you may not be able to fully use all functions of this website.
Further information on the purpose and scope of data collection and its processing by YouTube can be found in the provider's privacy policies. There you will also find further information about your rights in this regard and setting options for protecting your privacy. Address and privacy notices of YouTube: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Social Media Profiles/Pages
DOUIE operates social media profiles/pages on
Facebook, Instagram, LinkedIn and TikTok
Pinterest and YouTube
Purpose of processing
Informing our customers about goods, offers, events, services, promotions, competitions, company news, and interacting with visitors to social media profiles and our customers.
Legal basis:
Art. 6 para. 1 lit. f GDPR. Data processing is carried out in the interest of our company to represent DOUIE as a company on social media, for marketing purposes, and to answer inquiries and comments from our customers and page visitors, thus achieving customer and page visitor satisfaction.
Recipient of the data:
We do not pass on your personal data, i.e., the data you enter on our social media pages, such as comments, videos, images, likes, public messages, etc., which are published by the social media platform, to any third parties. We merely reserve the right to delete content that is illegal or criminally relevant/unlawful, should this be necessary.
If you contact us, for example, via the private message function on our social media channels regarding your customer relationship, purchases made, etc., this data will only be forwarded internally to our customer service. Exceptionally, data will be processed on our behalf by processors. These are carefully selected, audited by us, and contractually obligated according to Art. 28 GDPR. If it is necessary to forward your inquiry to contractual partners (e.g., manufacturers in the case of complaints) for processing, we will anonymize your inquiry. If, in individual cases, the forwarding of your personal data appears expedient, we will inform you beforehand and ask for your consent. Without your consent, we will not pass on your data to third parties for these purposes.
We have no influence over deletion by the platform operator itself. Please refer to the privacy notices of the respective platform operator, Facebook, Instagram, TikTok, LinkedIn, YouTube, Pinterest, for additional information.
Joint controllership, Art. 26 para. 1 GDPR:
There is partial "joint controllership" according to Art. 26 para. 1 GDPR with the platform operator of our social media profiles. This means that DOUIE and the platform operators act as joint controllers regarding the web tracking methods used on the social media profiles/pages. Web tracking can also take place regardless of whether you are logged in or registered with the social media platform. As described, we have no influence over this (e.g., to prevent advertising tracking by the platform providers). With regard to Facebook and Instagram, an adequate level of data protection cannot be assumed due to processing in the USA. There is a risk that government authorities may access the data for security and surveillance purposes without you being informed or being able to appeal. Please note this. Also note the privacy policies of the respective provider.
Data Security
We maintain technical and organizational measures to ensure data security, in particular to protect your personal data from risks during data transfers and from third-party access.
These are continuously adapted to the current state of the art. If you provide personal data on our site, it will be encrypted using an encryption protocol during transmission.
Update of this Privacy Policy
DOUIE regularly reviews its privacy policy and will update it as needed. We will inform you of any significant changes to this privacy policy (for example, on our website).
Date: 21.09.2025